Privacy Policy

Aura Concierge ("we," "us," or "our") is a product of Binary Ideas. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit auraconcierge.com or use our AI receptionist service.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use.

1. Information We Collect

Information you provide directly

• Clinic name, your name, email address, phone number, and website URL when you submit our demo request form
• Any additional information you voluntarily provide via email or other communications

Information collected automatically

• IP address, browser type, operating system, and referring URLs
• Pages visited, time spent on pages, and navigation patterns via analytics tools
• Cookies and similar tracking technologies (see Section 5)

Information from our AI receptionist service

• Call recordings and transcripts processed on behalf of clinic clients
• Caller names, phone numbers, and appointment requests captured during calls

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Aura Concierge service
• Generate and deliver personalized demos to prospective clinic clients
• Communicate with you about your account, updates, and support requests
• Send promotional communications (you may opt out at any time)
• Analyze usage patterns to improve website performance and user experience
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers — third-party vendors who assist with CRM, communications, analytics, and infrastructure (e.g., GoHighLevel, Vercel). These providers are contractually obligated to handle data securely and only as directed.
• Legal compliance — when required by law, court order, or to protect the rights, property, or safety of Aura Concierge, our users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Demo request data is retained for up to 24 months. You may request deletion at any time by contacting us at hello@auraconcierge.com.

5. Cookies

We use cookies and similar tracking technologies to operate and improve our website. Cookies we use include:

• Essential cookies — required for core site functionality
• Analytics cookies — help us understand how visitors interact with our site (e.g., Google Analytics)

You can control cookies through your browser settings. Disabling cookies may affect some site functionality.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — request correction of inaccurate data
• Deletion — request deletion of your personal data
• Opt-out — unsubscribe from marketing communications at any time
• Portability — request your data in a portable format

To exercise these rights, email us at hello@auraconcierge.com.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Aura Concierge is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Continued use of our services after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: